Support

Frequently asked questions and support

Start with the most common questions about shipping, returns and orders. If you still need help, our team is here for you.

Frequently asked questions

Look for your answer here before contacting us. These links cover most situations.

Delivery

Shipping times and couriers

Learn how long production and shipping usually takes and which courier handles your region.

View shipping information
Returns

Returns and exchanges

Read how returns work, in which cases they are accepted and how to start a return request.

View return policy
Orders

Track your order status

Check the latest status of your order and tracking information using your order details.

Go to tracking page
Contact our team

If you did not find your answer above, our team can assist you personally. We aim to reply within 24 hours from Monday to Friday.

General support

Questions about a lamp or your order

For product details, availability, delivery and order questions, contact our support team by email.

Email support@eleralights.com
Direct contact

Call our team

Prefer to speak directly? Phone support is available during business hours. WhatsApp is also possible as an optional channel.

Phone: +31 85 060 49 30
Projects and trade

Studios, hotels and architects

For project pricing, trade accounts, collaborations or press, contact our partnerships desk.

Email partnerships@eleralights.com
Policies

Shipping, returns and exchanges

Full policy overview for delivery, duties, returns and exchanges, if you need all details in one place.

Open policy page