Privacy policy

Returns & Refund Policy

We want you to love your Elera piece. If for any reason you are not completely satisfied, you may return your order under the following conditions.

Eligibility

Returns are accepted within 30 days of delivery

The product must be unused, undamaged, and returned in its original packaging

Any item showing signs of installation, wear, or modification cannot be accepted

Process

Contact our support team at returns@eleralights.com with your order number and reason for return

Once approved, you will receive detailed instructions and the return address

After we receive and inspect your return, your refund will be processed to the original payment method

Please allow 3 to 5 business days for completion

Costs

Return shipping costs are not covered by Elera Lights

In case of damaged or incorrect items, we will cover all return or replacement shipping expenses