Support
Frequently asked questions and support
Start with the most common questions about shipping, returns and orders. If you still need help, our team is here for you.
Frequently asked questions
Look for your answer here before contacting us. These links cover most situations.
Contact our team
If you did not find your answer above, our team can assist you personally. We aim to reply within 24 hours from Monday to Friday.
Notice regarding delayed shipments
We are currently working through a number of delayed shipments caused by disruptions with one of our logistics partners. We understand that this has led to frustration and confusion around delivery timelines.
Please rest assured that all orders are being actively processed and fulfilled. Our team is prioritising every delayed order to resolve this as quickly as possible.
For any questions or a personal update on your order, you can reach us via:
Email (priority):
tom.verweij@eleralights.com
General support:
support@eleralights.com
Phone:
+31 85 060 49 30 (WHATSAPP)
We are currently working through a number of delayed shipments caused by disruptions with one of our logistics partners. We understand that this has led to frustration and confusion around delivery timelines.
Please rest assured that all orders are being actively processed and fulfilled. Our team is prioritising every delayed order to resolve this as quickly as possible.
For any questions or a personal update on your order, you can reach us via:
Email (priority):
tom.verweij@eleralights.com
General support:
support@eleralights.com
Phone:
+31 85 060 49 30 (WHATSAPP)